We can restore patent, although certain limitations may apply. We’ll outline how we’ll approach the restoration of your patent item(s) and any limitations in your quote.

We can restore suede, although certain limitations may apply. We’ll outline how we’ll approach the restoration of your suede item(s) and any limitations in your quote.

If you feel your item wasn’t quite right to begin with or you’d like to refresh an old favourite — whether through a new colour, painted details, bespoke initialling, a new strap or a complete redesign — we are here to help. We advise you on inspiration and possibilities to make your idea a reality. If you’re looking for inspiration, explore our case studies on how we transformed a faded Chanel to a tie-dye masterpiece or dyed muddy Manolos so they could still be worn.

No, unfortunately that is not a service we currently offer.

When booking a collection, you will be asked to pay a fee to cover the shipping. Returns are complimentary, even if you decide not to proceed with any of the services.

We use City Sprint to facilitate collections worldwide and have set shipping fees for most of North America, Europe and the Middle East. Contact us directly to arrange your uplift , as international transit involves navigating customs and borders, please notify us of the details of your item(s); whether your item(s) contain fur, ivory or exotic skins; and whether your item(s) exceed the value of £10k. We cannot accept counterfeit items. We rely on you to tell us correct information about your item(s) and we cannot be responsible for any items seized or destroyed by customs.

To ensure your item(s) get to us safely, please:

Ensure any bags you send are empty.

Place your item / items in the bag we send you, ensure it is securely fastened.

Label the bag you put your items in with your contact details. You can also drop a business card or note into the bag if it’s easier.

Ensure the City Sprint Address label to us has been clearly and securely attached per the instructions emailed to you.

For collections from outside of the UK, please check your email for any additional specific shipping requirements for your country.

Your items will be sent to William Munro Cleaners 32 Carron Place, East Kilbride. G75 0YL.

Officially, we guarantee our work for three months, but we judge each case on its merits. This may seem like a small window, but we have no way of knowing what your item comes in contact with or how it’s used once it leaves our care and that may impact the work we’ve done.

Each restoration is unique and the way it wears is dependent on multiple factors, including its original condition. If you are dissatisfied with the quality of our work beyond three months, we will strive to find a solution for you. We treat each order with compassion and want you to be proud of the work we have done, as we are. Please note that our services may affect the brand warranty on your item.

We operate a zero-harm policy. If we feel there is a meaningful risk that we can’t control, we will explain this to you and obtain your permission. In the unlikely event that we do damage something, we are covered by insurance. Please note that upon receipt, we photograph each of your items. We also make note of any existing damage and the general condition they arrive in and communicate this in your assessment. Please read this carefully and let us know if you are in disagreement as soon as possible. Please also read our terms and conditions.

All of your items are trackable and confirmed at each stage of their journey. However, if the worst were to happen, we have appropriate goods in transit insurance in place.

We provide a luxury service and aim for you to have a luxury experience. If you’re unsatisfied with the result or process, please contact our customer services team at info@cathkinclean.co.uk.