Bags Cleaning

£75.00 – £150.00

Insurance

I have read and understand the Insurance Policy and agree to the Terms and Conditions of the insurancecoverage provided.

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Description

We begin the cleaning process by determining the fabric of the bag, from which we formulate the best cleaning technique to suit it. We test this method in an inconspicuous area before we carefully deep clean the full bag, ensuring we get into all folds and creases. We will also clean the interior using anti-bacterial products to make sure your bag is clean and fresh.

How the process works:

  1. Simply “add to cart” and checkout.
  2. We will send you a pre-paid postal bag (insured up to £500, however please add additional insurance of £10 for item value above £500) which will arrive within 2-3 working days.
  3. Place your item(s) in the pre-paid postal bag along with any specific instructions.
  4. Post at your nearest drop off point (search here).
  5. As soon as we receive your item(s) we will begin our inspection.
  6. Once our specialist cleaning process is complete, we will simply pack & post it back to you.

Our specialist cleaning process usually takes 7-10 working days.

Our online ordering system is safe & secure “to confirm system” to host our payments.

Any Questions about Cleaning?

Checkout our

Bag Cleaning FAQs

Additional information
Bag Brand

Alexander McQueen, Balenciaga, Bergdorf Goodman, Burberry, Bvlgari, Celine, Chanel, Chloe, Christian Dior, Coomi, Darby Scott, Fendi, Givenchy, Gucci, Herme`s, Lana Marks, Louis Vuitton, Mulberry, Oscar De La Renta, Prada, Proenza Schouler, Thom Browne, Tom Ford, Valentino, YSL
Bag Type

Clutch, Hand Bag, Tote Bag, Nappy Bag, Rucksack
Cleaning Package

Gold – Hand Clean, Ozone Technology and Re-texturing, Silver – Hand Clean and Ozone Technology, Bronze – Hand Clean
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SKU: MBC Category:

Cleaning

FAQ's

General Question

How does the process work?

1. Simply “add to cart” and checkout.

2. We will send you a pre-paid postal bag (insured up to £500, however please add additional insurance of £10 for item value above £500) which will arrive within 2-3 working days.

3. Place your item(s) in the pre-paid postal bag along with any specific instructions.

4. Post at your nearest drop off point (find your nearest drop off point here).

5. As soon as we receive your item(s) we will begin our inspection.

6. Once our specialist cleaning process is complete, we will simply pack & post it back to you.

When will I receive my items back?

We will do our absolute best to have your item(s) returned to you within 7 days of us receiving them. If this is not possible, we will of course notify you. 

How do you clean the shoes?

We can't share our magic with you, but we can guarantee that we will professionally hand clean your shoes using a number of different techniques and products, ensuring all the footwear we receive is returned to the customer at the highest possible standard.

COLLECTIONS AND SHIPPING

Do I pay for collection and return?

When booking a collection, you will be asked to pay a fee to cover the shipping. Returns are complimentary, even if you decide not to proceed with any of the services.

Do you accept items from outside the UK?

We use City Sprint to facilitate collections worldwide and have set shipping fees for most of North America, Europe and the Middle East. Contact us directly to arrange your uplift, as international transit involves navigating customs and borders, please notify us of the details of your item(s); whether your item(s) contain fur, ivory or exotic skins; and whether your item(s) exceed the value of £10k. We cannot accept counterfeit items. We rely on you to tell us correct information about your item(s) and we cannot be responsible for any items seized or destroyed by customs.

How do I prepare my item(s) for collection?

To ensure your item(s) get to us safely, please:

 

Ensure any bags you send are empty.

Place your item / items in the bag we send you, ensure it is securely fastened.

Label the bag you put your items in with your contact details. You can also drop a business card or note into the bag if it’s easier.

Ensure the City Sprint Address label to us has been clearly and securely attached per the instructions emailed to you.

For collections from outside of the UK, please check your email for any additional specific shipping requirements for your country.

Where am I sending my items to?

Your items will be sent to William Munro Cleaners 32 Carron Place, East Kilbride. G75 0YL.

GUARANTEES, INSURANCE AND COMPLAINTS

Do you guarantee your work?

Officially, we guarantee our work for three months, but we judge each case on its merits. This may seem like a small window, but we have no way of knowing what your item comes in contact with or how it’s used once it leaves our care and that may impact the work we’ve done.

Each restoration is unique and the way it wears is dependent on multiple factors, including its original condition. If you are dissatisfied with the quality of our work beyond three months, we will strive to find a solution for you. We treat each order with compassion and want you to be proud of the work we have done, as we are. Please note that our services may affect the brand warranty on your item.

What if you damage my items?

We operate a zero-harm policy. If we feel there is a meaningful risk that we can’t control, we will explain this to you and obtain your permission. In the unlikely event that we do damage something, we are covered by insurance. Please note that upon receipt, we photograph each of your items. We also make note of any existing damage and the general condition they arrive in and communicate this in your assessment. Please read this carefully and let us know if you are in disagreement as soon as possible. Please also read our terms and conditions.

What if my item gets lost with couriers?

All of your items are trackable and confirmed at each stage of their journey. However, if the worst were to happen, we have appropriate goods in transit insurance in place.

What happens if I am unhappy with the services or process?

We provide a luxury service and aim for you to have a luxury experience. If you’re unsatisfied with the result or process, please contact our customer services team at info@cathkinclean.co.uk.

Other Questions

COVID-19

Please check our COVID-19 guidelines.

https://munrocleaners.com/covid-19/

can’t find the answer

If you can’t find the answer to your question above, then please contact our team at enquiries@munrocleaners.com or call 01355 241 000.
Please note that our customer service lines are open 8am – 4pm Monday – Friday.

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