Your cancellation rights.
You are entitled under the Consumers’ Rights Act 2015 to a 14-day cooling-off period during which you may cancel your order. This 14-day period will commence upon our dispatch to you of an email confirming acceptance of your order. Cancelling your order does not guarantee that you will receive a refund, whether in full or in part. This will depend on, among other factors, when we receive notice of your cancellation:
Before we have started the services:
If we receive notification of your cancellation request prior to commencing the delivery of the requested services, we will provide you with a full refund subject to deductible administrative, delivery and handling charges.
After we have started the services, but while they are still ongoing: If we receive notification of your cancellation request after we have commenced delivering the services but while they are still ongoing, we will provide a pro rata refund where possible. Where we provide a pro rata refund, this will be subject to administrative, delivery, handling and cost of works deductions.
After we have finished the services, or after the 14-day period: If we receive notification of your cancellation request after we have finished the works, or in any event, 14 days after the date on which we confirmed our acceptance of your order, you will not be entitled to cancel your order and we reserve the right the.
Our cancellation rights.
We have the right to cancel your order, and terminate with immediate effect any contractual agreement we have with you if:
You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
You do not, within a reasonable period of time of us asking for it, provide us with information that we believe is necessary to provide the services;
You do not, within a reasonable time, take delivery of the products from us or collect them from us;
After starting the services, we discover any latent defects, damage, deterioration or structural disrepair to the items that render it impractical for us to render the contracted services;
After accepting your order but prior to starting the services, changes in our operational, staffing or business capacity means we are no longer able to proceed with your order.
At any time after accepting your order, an event outside our control, such as a labour strike, weather incident, disease outbreak, fire, criminal act, or terrorist act, renders it impractical for us to deliver the services.
If we terminate your order for the reasons set out in (a) to (d) this clause, we reserve the right not to issue any refund, or where we do to deduct a net percentage of the contract cost as compensation for our costs and time, in addition to any administration, delivery and handling charges. If we terminate your order under (e) and (f), we will provide you with a full refund or credit. No interest will be paid on any monies (or credits) refunded to you for any period in which it was in our possession.