William Munro

Restoration Services

Revitalise your cherished accessories with William Munro’s expert restoration services. From minor wear to major damage, we bring skill and care to every item, restoring beauty and extending the life of your favourite pieces.

Shoe

restoration

Shoe Restoration Services

Shoe Restoration

External cleaning
Inside cleaning
Color restoration
Scratches repair
Patent leather repair

Stain removal
Shoelaces cleaning
Midsole cleaning
Sole repair
heel repair

brands we restore

Adidas
Alexander McQueen
Balenciaga
Christian Louboutin
Converse

Gucci
Louis Vuitton
Nike
Jordan
and more..

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Bags

restoration

Hand Bag Restoration Services

Bag Restoration

External cleaning
Inside cleaning
Colour restoration
Stain removal
Lining repair

Piping Repair
edging Repair
Strap cleaning
Zipper cleaning
Metalware polish

brands we restore

Boss
Chanel
DKNY
Givenchy
Gucci
Hermes

Louis Vuitton
Moschino
Paco Rabanne
Prada
Versace
and more..

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How it works

The Process

Shoe and bag restoration, repair, refreshing, revitalizing and coloring.

Shoe Restoration Services

Step 1

Order your Premium Restoration Service

Step 2

We will send you your pre-paid postal bag within 2-3 working days. Place your item(s) in the bag and post at your nearest drop off point (search here).

Step 3

Once received, we carefully assess your item and provide you with a quote.

Shoe Restoration Services

Step 4

If accepted, we clean, restore and post your items back to you, all within 7 days.

Reasons to choose

Quality

Care

Reliable courier

Service

Fair

Pricing

Promoting

Sustainability

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Restoration

FAQ's

THE PROCESS

How does this service work?

1. Order your Premium Restoration Service

2. We will send you your pre-paid postal bag within 2-3 working days. Place your item(s) in the bag and post at your nearest drop off point (search here).

3. Once received, we carefully assess your item and provide you with a quote.

4. If accepted, we clean, restore and post your items back to you, all within 7 days.

How long will it take for my item to be repaired/restored?

The length of time depends on the work required. As a guide, cleaning and standard repairs typically take 5 – 7 business days, while bespoke services such as stitching, colour and leather restoration typically take longer. You will be given an estimated turnaround time when we receive your items so that you are aware of the expected timelines before approving the work.

OUR SERVICES

Can you restore patent?

We can restore patent, although certain limitations may apply. We’ll outline how we’ll approach the restoration of your patent item(s) and any limitations in your quote.

Can you restore suede?

We can restore suede, although certain limitations may apply. We’ll outline how we’ll approach the restoration of your suede item(s) and any limitations in your quote.

What is refashioning, and how does it work?

If you feel your item wasn’t quite right to begin with or you’d like to refresh an old favourite — whether through a new colour, painted details, bespoke initialling, a new strap or a complete redesign — we are here to help. We advise you on inspiration and possibilities to make your idea a reality. If you’re looking for inspiration, explore our case studies on how we transformed a faded Chanel to a tie-dye masterpiece or dyed muddy Manolos so they could still be worn.

Do you authenticate handbags?

No, unfortunately that is not a service we currently offer.

COLLECTIONS AND SHIPPING

Do I pay for collection and return?

When booking a collection, you will be asked to pay a fee to cover the shipping. Returns are complimentary, even if you decide not to proceed with any of the services.

Do you accept items from outside the UK?

We use City Sprint to facilitate collections worldwide and have set shipping fees for most of North America, Europe and the Middle East. Contact us directly to arrange your uplift , as international transit involves navigating customs and borders, please notify us of the details of your item(s); whether your item(s) contain fur, ivory or exotic skins; and whether your item(s) exceed the value of £10k. We cannot accept counterfeit items. We rely on you to tell us correct information about your item(s) and we cannot be responsible for any items seized or destroyed by customs.

How do I prepare my item(s) for collection?

To ensure your item(s) get to us safely, please:

Ensure any bags you send are empty.

Place your item / items in the bag we send you, ensure it is securely fastened.

Label the bag you put your items in with your contact details. You can also drop a business card or note into the bag if it’s easier.

Ensure the City Sprint Address label to us has been clearly and securely attached per the instructions emailed to you.

For collections from outside of the UK, please check your email for any additional specific shipping requirements for your country.

Where am I sending my items to?

Your items will be sent to William Munro Cleaners 32 Carron Place, East Kilbride. G75 0YL.

GUARANTEES, INSURANCE AND COMPLAINTS

Do you guarantee your work?

Officially, we guarantee our work for three months, but we judge each case on its merits. This may seem like a small window, but we have no way of knowing what your item comes in contact with or how it’s used once it leaves our care and that may impact the work we’ve done.

Each restoration is unique and the way it wears is dependent on multiple factors, including its original condition. If you are dissatisfied with the quality of our work beyond three months, we will strive to find a solution for you. We treat each order with compassion and want you to be proud of the work we have done, as we are. Please note that our services may affect the brand warranty on your item.

What if you damage my items?

We operate a zero-harm policy. If we feel there is a meaningful risk that we can’t control, we will explain this to you and obtain your permission. In the unlikely event that we do damage something, we are covered by insurance. Please note that upon receipt, we photograph each of your items. We also make note of any existing damage and the general condition they arrive in and communicate this in your assessment. Please read this carefully and let us know if you are in disagreement as soon as possible. Please also read our terms and conditions.

What if my item gets lost with couriers?

All of your items are trackable and confirmed at each stage of their journey. However, if the worst were to happen, we have appropriate goods in transit insurance in place.

What happens if I am unhappy with the services or process?

We provide a luxury service and aim for you to have a luxury experience. If you’re unsatisfied with the result or process, please contact our customer services team at info@cathkinclean.co.uk.

Other Questions

COVID-19

Please check our COVID-19 guidelines.

https://munrocleaners.com/covid-19/

can’t find the answer

Can’t find the answer to your question

If you can’t find the answer to your question above, then please contact our team at enquiries@munrocleaners.com or call 01355 241 000.

Please note that our customer service lines are open 8am – 4pm Monday – Friday.